After enjoying a high success note towards the beginning of the year 2013 owing to high demand of utility vehicles, Indian auto major Mahindra & Mahindra has been struck with slow sales ever since April last year. As the overall Indian economy and the Indian auto industry are going through a rough patch, this Indian SUV master’s sales rates have been constantly facing a plunge. The market slump along with the additional excise duty levied by the government on the SUVs has added to the woes of Mahindra.
Adding to the sore situation of Mahindra & Mahindra, the company has to recall its vehicles as well to fix some faulty parts. As recalls are really damaging to the reputation of a car maker, Mahindra is definitely not having a good start in this year, as it has recalled its XUV500 SUVs to fix a fault.
Mahindra had recently recalled 900 units of its iconic SUV Scorpio’s EX variant in the last month in order to replace the faulty pressure valves. Now, just in the beginning of 2014, Mahindra has again recalled its vehicles, this time the premium XUV500 SUV to replace its faulty clutch. The Indian car major had recently introduced the new updated XUV500 version in the Indian market. And the replacement of the clutch involves one batch of this new updated XUV500. The replacement of the clutch in this particular batch of XUV500 is obviously absolutely free of cost and the company is replacing it during the routine service of the vehicles.
According to the company, it had changed the XUV500’s clutch design about in the month of February 2013 meant for the updated version. However, the units of XUV500 that Mahindra manufactured using the revised clutch design started experiencing performance issues. Following this, the company quickly switched back to the previous clutch design that was comparatively free of issues.
As Mahindra switched back to the XUV500’s older clutch design, the company individually began contacting the owners of those units of the XUV500 that carried the revised clutch design immediately to change the clutch and replace it with the former clutch design.
Mahindra & Mahindra has chosen to be silent about this particular recall and did not make any public announcements that are related to recalls, as this one is not a major recall and the replacing of the clutch is taking place in periodical maintenance sessions only.
Thus, the recent recall of the Mahindra XUV500 SUV for the replacement of the clutch is not seen as a major recall by the company. According to reports, the recall involves affected XUV500 SUVs that belongs to a single manufactured batch and are of a very small number as against its total 75,000 units that have been sold in India ever since its launch in 2011.
Mahindra has gone back to the former clutch design that is more reliable, except the cylinder malfunction issue in certain XUV500 units of the first batch that the company fixed earlier.